1. Definitions
In this Privacy Policy, “personal information” or “personal data” means information that identifies an individual or can reasonably be linked to an identifiable person. “Processing” includes collecting, recording, organising, storing, reviewing, using, sharing, correcting and deleting information.
References to “we”, “us”, “our” or “the platform” mean dewacasino and the entity responsible for the relevant data-processing activity. References to “you”, “user” or “player” mean the person who visits dewacasino, creates an account or communicates with the platform.
2. Information We May Collect
The information collected by dewacasino depends on how you use the platform. A visitor reading public content may provide less information than a registered player requesting a withdrawal. Data may be provided directly by you, generated through use of dewacasino or received from payment, verification and security service providers.
| Data category |
Typical examples |
Primary purpose |
| Identity information |
Name, date of birth, nationality and identification details |
Age checks, account verification and fraud prevention |
| Contact information |
Email address, mobile number and residential address |
Account notices, support and identity confirmation |
| Account information |
Username, encrypted credentials, settings and account status |
Account operation, access control and security |
| Financial information |
MYR transaction value, masked payment details and withdrawal history |
Deposits, withdrawals, reconciliation and risk checks |
| Activity information |
Game history, sports wagers, bonuses, limits and session records |
Settlement, support, compliance and safer gambling |
| Technical information |
IP address, browser type, device data, logs and cookie identifiers |
Functionality, security, diagnostics and fraud detection |
3. Identity and Age Verification
dewacasino is intended for adults aged 21 and above. To confirm eligibility, dewacasino may request a government-issued identity document, proof of address, a photograph or other supporting material. Additional information may be required to verify the source of funds or ownership of a payment method.
Verification protects users and the platform from identity theft, duplicate accounts, underage gambling, fraud and payment abuse. Failure to provide reasonably requested information may result in delayed withdrawals, restricted access or account closure under the applicable terms.
4. How Personal Information Is Used
dewacasino may process personal information to establish and administer an account, authenticate access, record wagers, settle outcomes, maintain balances and provide customer support. Processing may also be necessary to investigate disputed transactions or correct technical errors.
Security and compliance uses may include detecting suspicious access, preventing bonus abuse, reviewing unusual payment behaviour and meeting obligations connected with fraud prevention or financial crime controls. dewacasino may analyse account patterns to identify indicators of harmful gambling and apply appropriate account safeguards.
With valid permission where required, dewacasino may use contact information to provide service updates or relevant promotional notices. Users should be able to adjust eligible marketing preferences, although essential account, security and legal messages may still be delivered.
5. Malaysian Payments and Financial Data
When a player uses Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, dewacasino may receive transaction references, status information, the MYR amount and limited account-holder details. Complete online banking passwords or e-wallet security codes should never be requested by dewacasino.
Payment providers may process information under their own privacy terms. dewacasino may retain transaction records to reconcile deposits and withdrawals, respond to disputes, enforce account limits and meet applicable record-keeping duties. Users should verify payment details before authorising a transfer and should not use a method belonging to another person.
6. Cookies and Similar Technologies
dewacasino may use cookies, local storage and comparable technologies to maintain sessions, remember preferences, protect account access and understand website performance. Essential technologies support functions such as login security and cannot always be disabled without affecting the service.
Analytics technologies may help dewacasino understand which pages are visited, whether a mobile layout works correctly and where technical problems occur. Where consent is required for non-essential cookies, users should receive an appropriate choice. Browser controls can also remove or block cookies, although some dewacasino features may then operate incorrectly.
7. Disclosure of Information
dewacasino does not treat personal data as a product for unrestricted sale. Information may be disclosed only where reasonably necessary to operate and protect the service, fulfil a player request or comply with a binding legal requirement.
Possible recipients may include:
- Payment processors supporting deposits, withdrawals and transaction checks.
- Identity-verification and fraud-prevention providers.
- Game, sports and technology providers where account references are required for settlement or investigation.
- Professional advisers, auditors and security specialists under confidentiality obligations.
- Competent authorities where disclosure is legally required or necessary to protect legal rights.
Service providers should receive only the data reasonably needed for their task and should be subject to contractual or legal safeguards appropriate to the processing.
8. International Data Transfers
Online casino technology may involve infrastructure, support teams or service providers located outside Malaysia. As a result, information handled by dewacasino may be processed in another jurisdiction with different privacy laws.
Where an international transfer occurs, dewacasino should use appropriate safeguards based on the nature of the information, the destination and applicable legal requirements. These may include contractual protections, access restrictions, encryption and reviews of recipient security practices.
9. Data Security
dewacasino uses reasonable technical and organisational measures intended to protect personal information. Measures may include encrypted transmission, restricted administrative access, security logging, account monitoring, staff controls and periodic system reviews.
No internet service can promise absolute security. Users also have an important role: choose a unique password, protect devices, sign out from shared computers and never disclose verification codes. Contact dewacasino promptly if you suspect account compromise or receive a suspicious request for sensitive information.
10. Data Retention
dewacasino retains information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, transaction settlement, dispute handling, fraud prevention, responsible gambling controls and applicable legal duties.
Closing an account does not always result in immediate deletion. Transaction and verification records may need to remain available for a defined period. Self-exclusion information may also be retained to help dewacasino enforce the exclusion and prevent an excluded player from opening another account.
11. Automated Review and Risk Decisions
dewacasino may use automated indicators to identify unusual login attempts, duplicate accounts, payment risk, bonus abuse or patterns associated with harmful gambling. An automated alert may lead to additional verification, a temporary restriction or review by an authorised member of staff.
Where applicable law provides a right to request human review of a significant automated decision, an eligible user may contact dewacasino and provide relevant information supporting the request.
12. Children and Underage Users
dewacasino does not permit casino-style gambling by anyone under 21. The platform does not knowingly seek personal information from underage users for gambling purposes. If information indicates that an account holder is underage, dewacasino may suspend the account, investigate the registration and take appropriate action.
A parent or guardian who reasonably believes an underage person has provided information to dewacasino should contact support with enough detail for the concern to be reviewed. Sensitive documents should not be sent unless requested through an appropriate secure process.
13. Changes to This Privacy Policy
dewacasino may update this Privacy Policy when services, technology, business practices or legal requirements change. A revised version will be published on this page, and material changes may also be communicated through an account or website notice.
Users should review this policy periodically. Continued use of dewacasino after an update does not remove any consent requirement or privacy right that applies under relevant law.